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Corporate Policies

Quality and Integrity

Primus Auditing Operations corporate policies are a reflection of our commitment to our service.  We are committed to providing unparalleled service with ethical compliance in all regards.  Our standard of ethics and integrity is unprecedented, with a dutiful respect for accreditation requirements and conformance criteria. As a third-party auditing firm our service to our customers is a remnant of our attainment. Our expertise in food safety has aided in the development of our policies and procedures, and coincides with our success.  We continue to develop integrated standards that substantiate the integrity and ethics of accountability.  Our efforts to serve both public and private sectors fortify our commitment to food safety worldwide.

Fees and Cancellation Policy


Quoted Fees 

In the event that a price quote was provided to a client prior to services being rendered the validity of any quote is indicated on the quotation form.  Generally, price quotes do not include the auditor's time or travel expenses. Each quote specifically acknowledges that the services provided in any offer do not grant the customer any right or license to use the Primus Auditing Operations name, logo, or any other similar identifying mark for promotional or marketing purposes.  Any such right or license must be granted by a separate agreement. In addition, price quotes do not guarantee the issuance of certification.


Service Agreements and Invoicess 
Service Agreements are provided to each client prior to the completion of an audit. The agreement specifically notes that it is an estimate for anticipated services. Travel expenses are subject to change based on the auditor's actual expenses. It is our goal to provide the most accurate estimate for expenses, where as we acknowledge that our customers rely on accurate anticipation for budgeting. An invoice will be sent to every client upon the completion of an audit. All invoices are to be paid with in 30 days of the audit date.

Additional Fees 
Additional fees will apply for services that were not included in an original price quote with the disclosure of said fees prior to any additional services being rendered.  Additional fees may be associated, but not limited to the following:
  • Audit cancellation fee of $100
  • Incurred expenses as a result of an audit cancellation
  • The addition of operations that were not originally agreed upon. (any addition to an application will be discussed prior to the audit taking place)
  • A revisit that is due to the result of any noncompliances.

Cancellation Policy 
A cancellation administration fee of $100.00 may be charged for any audit cancellations within 21 days of the scheduled audit date. The cancellation fee excludes any additional expenses related to travel and labor if incurred.

This form is used to request an appeal of the result or performance of an audit, corrective action review, or an auditor. Please provide as much information as possible with regard to your request (use additional sheets if necessary).

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